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Getting Started

Introduction to basic usage of the service

Create a Coding Test

Getting Started

Evaluating Candidates

Getting Started

How to Select Test Questions

Getting Started

Inviting Members

Getting Started

Issue a Retest

Getting Started

Regarding Anti-Cheating Measures

Getting Started

Reviewing Test Results

Getting Started

Account

Questions and solutions regarding accounts

June 2026 | Discontinuation of GitHub Integration in AI Collaboration Format

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June 2026 | GitHub Copilot Chat Now Available for AI Collaboration Tasks

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June 2026 | Released "Interactive Problems" in AI-Collaboration Format

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June 2026 | Released New Problems for AI Collaborative Format

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May 2026 | AI Collaboration Format Released

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April 2026 | Released "Deep Dive Question Generation Function" for Practical Format Assignments

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April 2026 | Release of Test Case Execution Feature in Live Coding

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April 2026 | Notice Regarding the Discontinuation of Google Search and Similar Code Detection Features

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April 2026 | Update on Usage Display for Candidate Selection

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March 2026 | Automatic Test Result Feedback Feature Has Been Discontinued

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March 2026 | AI Can Now Automatically Select the Best Questions

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March 2026 | Released a feature to check Project test deliverables on GitHub

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February 2026 | Release of "Terraform" Problem to Measure Infrastructure Operations Automation Skills

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February 2026 | Announcement of HireRoo's First Mobile (iOS/Android) Engineer Assessment Release

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January 2026 | 10 New Questions Added (Algorithm, System Design, and Practical Format)

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December 2025 | Released "Company My Page" to Enhance Corporate Recruitment Transparency and Selection Quality

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December 2025 | Added 5 New Problems (System Design & Practical Format)

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October 2025 | Candidates Can Now View Their Test Result Feedback

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New Feature: Automatic Exam Result Feedback Function Released to Improve CX for October 2025 Hiring

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Released Code Viewing and Diff Display Features for Submissions by September 2025

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Announcement of Practical Assignment Format Release in August 2025

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July 2025: Released Google Meet and Zoom Integration to Support AI Evaluation

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Released Conversation Summary and Conversation Playback to Enhance Skill-Based Interviews

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Released test report sharing function for interviews

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We've Released an AI Assessment Feature to Enhance Skill-Based Interviews

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Evaluation method for system design changed and released in March 2025

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March 2025 | Improved Pre-registration of Evaluation Items

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February 2025 | Released Skill Interview (Feature that automatically generates in-depth questions for candidates based on test results)

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December 2024 | Released a Feature to Display Reasons for Suspiciousness Score

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October 2024 | Released feedback feature for suspiciousness degree

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Suspicious Activity Detection Feature Released in September 2024

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August 2024 | Released Hint On/Off Function

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June 2024 | Released Custom Score Feature

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June 2024 | Released candidate-selected problem feature and random problem generation feature

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May 2024 | Released similar code detection feature

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January 2024 | Released a Feature to View Google Search and ChatGPT Usage History with the Playback Function

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AI Spots ‘Cheating’ in Hiring Exams! What is HireRoo's New "Suspiciousness Score" Feature?

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v3.4.0_Displaying Paste Count and Departure Count

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Troubleshooting

How to resolve issues

About AI Score

Troubleshooting

AI Collaboration Format Report

Troubleshooting

AI-Generated Follow-up Questions for AI Collaboration Tasks

Troubleshooting

Check Billing Plan, Invoices, and Usage

Troubleshooting

Check Exam Status of Email-Invited Candidates

Troubleshooting

Check Hiring Trends on Company My Page

Troubleshooting

Coding Report Format

Troubleshooting

Conducting Live Coding

Troubleshooting

Configure Slack Notifications (Change Channel & Toggle by Event)

Troubleshooting

Create a Live Coding Session

Troubleshooting

Downloading the Test List

Troubleshooting

Duplicate an Existing Test to Create a New One

Troubleshooting

How to Read and Use the Home Screen

Troubleshooting

How to Review AI-Collaborative Deliverables on GitHub

Troubleshooting

How to set up SSO (SAML connection)

Troubleshooting

Manage Members in Groups

Troubleshooting

Member Authorization Types and How to Change Them

Troubleshooting

Quiz Format Reports

Troubleshooting

SAML Authentication Okta Side Settings

Troubleshooting

Set Evaluation Metrics

Troubleshooting

sonar ATS Integration

Troubleshooting

System Design Report Format

Troubleshooting

The 5 Problem Formats on HireRoo

Troubleshooting

View and Filter All Candidates Across Tests

Troubleshooting

What is a Skill Interview?

Troubleshooting

What is a Technical Review?

Troubleshooting

What is AI Evaluation?

Troubleshooting

What is Suspiciousness Score?

Troubleshooting

What is the AI Collaboration Format?

Troubleshooting

What is the Coding Format

Troubleshooting

What is the Live Coding Feature?

Troubleshooting

What is the Practical Assignment Format

Troubleshooting

What is the Project Format?

Troubleshooting

FAQ

Frequently asked questions

[Resolved] Report Regarding Access Failure Due to HireRoo API Certificate Expiration on June 18, 2026

FAQ

[Resolved] Report regarding HireRoo system failure on June 14, 2026

FAQ

Scheduled Maintenance Notice (November 2025)

FAQ

[Resolved] Issue Preventing Users from Accessing HireRoo (2025-09-29)

FAQ

[Resolved] Issue Preventing Start of Demos and Tests on HireRoo (2025-09-01)

FAQ

[Resolved] Issue Preventing Start of Demos and Tests on HireRoo (2025-08-23)

FAQ

[Resolved] Loading Issue on HireRoo Service (2025-05-26)

FAQ

Scheduled Maintenance Notice (May 2025)

FAQ

[Resolved] Access Issue on HireRoo Service (2025-04-01)

FAQ

[Resolved] Access Issue on HireRoo Service (2024-12-23)

FAQ

[Resolved] Inability to Open Tests and Reports Containing Coding Questions (2024-12-09)

FAQ

[Resolved] Questions Not Displaying on Question List, Reports, and Test-Taking Screen (2023-11-01)

FAQ

よくある質問

I want to contact the management.

よくある質問

その他

Example Candidate Message

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HireRoo Terms of Service (for Corporations)

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